Selected Factors of SMEs Management in the Service Sector

Belas, J., Amoah, J., Petráková, Z., Kliuchnikava, Y., Bilan, Y. (2020). Selected Factors of SMEs Management in the Service Sector. Journal of Tourism and Services, 21(11), 129-146. doi:10.29036/jots.v11i21.215

Authors

  • Jaroslav Belas Faculty of management and economics, Tomas Bata University in Zlín, Mostní 5139, 76001 Zlín, Czech Republic
  • John Amoah Faculty of management and economics, Tomas Bata University in Zlín, Mostní 5139, 76001 Zlín, Czech Republic
  • Zora Petráková Faculty of Civil Engineering, Slovak University of Technology, Radlinského 11, 81005 Bratislava, Slovak republic
  • Yana Kliuchnikava FAME UTB
  • Yuriy Bilan Sumy State University, Sumy Ukraine

DOI:

https://doi.org/10.29036/jots.v11i21.215

Keywords:

small and medium enterprises, service sector, management, management style, human resources

Abstract

The article aims to compare important management factors between SMEs in the service sector and SMEs in other entrepreneurship sectors. The study was realized in the Czech Republic and the Slovak republic over SMEs in the service sector and other sectors in 2019-2020. The data were collected from the owners or top-level managers; the total sample used in the study was 822 SMEs. The questionnaire was constructed in an online version and was fulfilled by 240 SMEs in the service sector and 582 other companies in the Czech or Slovak republic. The research hypotheses were evaluated by basic statistics tools: contingency tables, Z-score, and Chi-square test. The results showed that there are significant differences in the agreed attitudes to the statement: "I manage the company for more than 8 hours a day" between the Czech (62%) and Slovak (71%) respondents in the service business sector. Neither nationality nor the business sector is essential determinants in the perception of human capital as the most critical element in the company (8 out of 10 respondents) and the fact that the owner (manager) of the company should regularly evaluate the performance of its subordinates and motivate them to innovate in work processes. The results are interesting for the entrepreneurs themselves and for entities and organizations that help SMEs' business activities in selected countries, respectively, for economic policymakers.

Author Biographies

Jaroslav Belas, Faculty of management and economics, Tomas Bata University in Zlín, Mostní 5139, 76001 Zlín, Czech Republic

Prof. Ing. Jaroslav Belas, PhD.

Director of Center for Applied Economic Research (CAEV), Faculty of management and economics, Tomas Bata University in Zlín, Mostní 5139, 76001 Zlín, Czech Republic, www.utb.cz, belas@utb.cz. His research is focused on Enterprise Economics, Quality of Business Environment, Risk Management, Small and Medium size Enterprise, and financial and banking sector. He published more than 70 scientific articles on database Scopus (h-index = 16) and 61 scientific articles on database Web of Science (h-index = 15).

John Amoah, Faculty of management and economics, Tomas Bata University in Zlín, Mostní 5139, 76001 Zlín, Czech Republic

John Amoah

Center for Applied Economic Research (CAEV), Faculty of management and economics, Tomas Bata University in Zlín, Mostní 5139, 76001 Zlín, Czech Republic, amoah@utb.cz, www.utb.cz. He is internal PhD. Students. His research is in area of Business environment in the sector of SMEs. He published a few scientific articles on database Scopus and Web of Science (h-index = 15).

Zora Petráková, Faculty of Civil Engineering, Slovak University of Technology, Radlinského 11, 81005 Bratislava, Slovak republic

Assoc. Prof. Zora Petráková, PhD.

Institute of forensic Engineering, Faculty of Civil Engineering, Slovak University of Technology, Radlinského 11, 81005 Bratislava, Slovak republic, www.stuba.sk, zora.petrakova@stuba.sk. She delivers forensic and economic assessments in difficult issues demanding expert witnesses on construction claims advanced to trials and other tribunals for resolution in behalf of citizens and organizations according to Slovak state legislation. She provides lectures in Forensic and economic engineering for full-time students. He published 4 scientific articles on database Scopus (h-index = 2) and 3 scientific articles on database Web of Science (h-index = 2).

Yana Kliuchnikava, FAME UTB

Ing. Yana Kliuchnikava

Second year PhD. Student at the Faculty of Management and Economics, Tomas Bata University in Zlín, Mostní 5139, 76001 Zlín, Czech Republic, www.utb.cz, kliuchnikava@utb.cz.. The topic of the diploma is the study of business risks in the SME sector. Her area of interest is articles on financial risks, risk prevention, and management in the SME sector and the study of the position and attitude of entrepreneurs to risks.

Yuriy Bilan, Sumy State University, Sumy Ukraine

Assoc. Prof. Yuriy Bilan

He is the President of the Centre of Sociological Research. He is the Deputy Editor-in-Chief of the Economics and Sociology Journal and the Editor-in-Chief of Journal of International Studies. His research interests are labour market, entrepreneurship, energy and society. Web of Science (h-index = 15), SCOPUS (h-index = 17).

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Published

2020-10-23