When Memories Drive Actions: Nostalgic Advertising Impacts on Brand Admiration and Advocacy in Fast-Food Restaurants
DOI:
https://doi.org/10.29036/a8xcxh02Keywords:
brand admiration model, nostalgic advertising, brand advocacy, emotional engagement, brand prominence, fast- food restaurants.Abstract
In saturated service markets, brands use emotionally resonant strategies, such as nostalgic advertising, to strengthen consumer relationships and encourage advocacy. This study builds on the Brand Admiration Model (BAM). It examines how nostalgic advertising affects brand admiration and advocacy. The study also considers emotional customer engagement as a mediator and brand prominence as a moderator. The research uses a quantitative design and collects data from a convenience sample of 374 fast-food restaurant customers in Egypt. Structural equation modeling was used to test the proposed relations. The findings show that nostalgic advertising predicts brand admiration, emotional engagement, and advocacy. Emotional engagement partly mediates the effects of nostalgic advertising on brand admiration and advocacy, showing nostalgia-driven emotions are key to favorable brand outcomes. Brand admiration strongly drives advocacy, underscoring its role in motivating consumers to promote brands. The analysis finds that brand prominence only strengthens the link between brand admiration and advocacy, so admired brands gain more from advocacy if they are top of mind with consumers. This study advances the BAM by introducing nostalgia as a strategic cue in hospitality and foodservice. Findings show that nostalgic campaigns foster engagement and admiration, particularly for prominent brands seeking greater word of mouth and advocacy. By empirically testing nostalgic advertising in the Brand Admiration Model in an emerging hospitality market, the study reveals how emotion-based strategies enhance brand admiration in quick-service restaurants. These findings guide hospitality and fast-food managers to apply nostalgic marketing to build brand advantages.
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Journal of Tourism and Services (ISSN 1804-5650) is published by the Center for International Scientific Research of VŠO and VŠPP in cooperation with the following partners:
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- Pan-European University, Faculty of Entrepreneurship and Law, Prague, Czech Republic
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