Implications of the Model EFQM as a Strategic Management Tool in Practice: A Case of Slovak Tourism Sector

  • Ján Dobrovič University of Prešov in Prešov, Faculty of management, Department of Management
  • Ľubomír Kmeco University College of Business in Prague, Department of Tourism
  • Peter Gallo University of Prešov in Prešov, Faculty of management, Department of Tourism and Hotel Management
  • Peter Gallo, jr. University of Prešov in Prešov, Faculty of management, Department of Management
Keywords: performance, EFQM Model, non-financial indicators, research

Abstract

The article focuses on the use of a strategic management tool, especially the EFQM model. The EFQM Excellence Model is a comprehensive management tool used to assess and improve business performance. In this article we focused on the use of this model in tourism enterprises in Slovakia. The main goal of the paper was to carry out research on the use of this model and to identify barriers that prevent the use of this model in managing and increasing the performance of businesses active in tourism. The research was based on formulated hypotheses, which we verified using statistical methods. As suitable statistical methods to verify hypotheses we chose the population proportion method and the Chi-square test of independence. The hypotheses were formulated on the basis of the available literature, published articles and research carried out so far. We also described the reasons that prevent the use of the EFQM model and analyzed the relevant context using a standard deviation. The aim of our paper was to find out the current state of use of the mentioned model and to present the model as a suitable tool for increasing the performance of businesses not only in the field of tourism.

Author Biographies

Ján Dobrovič, University of Prešov in Prešov, Faculty of management, Department of Management

ORCID: https://orcid.org/0000-0002-0637-106X

Main field of research : strategic management, taxes, logistics.

Ľubomír Kmeco, University College of Business in Prague, Department of Tourism

Main field of research: Tourism, impacts of tourism, tourism management.

Peter Gallo, University of Prešov in Prešov, Faculty of management, Department of Tourism and Hotel Management

ORCID: http://www.researcherid.com/rid/G-3981-2018

Main field of research : Human resources, management, controlling.

Peter Gallo, jr., University of Prešov in Prešov, Faculty of management, Department of Management

ORCID: https://orcid.org/0000-0001-5193-1997

Main field of research : strategic management, leadership, management decisions.

Published
2019-05-14