Smart Tourism, Hospitality, and Destination: A Systematic Review and Future Directions

Abstract

This paper aims to conduct a scientometric and systematic literature analysis on smart tourism, destination, and hospitality, focusing on the utilization of ICT to enhance tourism experiences, improve the quality of life for residents and tourists, and promote sustainable tourism development. Using the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines, relevant articles from the Scopus database (2013-November 2023) were selected and analyzed. A total of 321 articles and review articles were included, highlighting the collaborative efforts in enhancing tourism experiences, well-being, and sustainable practices. The analysis revealed China as the most productive country with 88 documents, while the USA emerged as the most influential with 1970 citations. Kyung Hee University in South Korea was identified as the most productive and influential institution, contributing 15 documents and 1328 citations. Frequent authors' keywords included "smart tourism," "smart cities," "smart tourism destination(s)," "tourism," and "smart destination(s)." The integration of smart tourism, IoT, and social media was found to significantly influence consumer behavior, shaping travel experiences and decision-making processes. The study provides valuable insights for future research, emphasizing the need for further exploration in areas such as ecosystem hospitality and smart traveling. Enhanced collaboration among researchers is expected to deepen the understanding and expand the scope of smart tourism research, ultimately leading to more publications and advancements in this field.