Outsourcing from the Perspectives of Competitive Capabilities and Supplier Innovation in the Hotel Sector

Reference: Espino-Rodríguez, T.F., Gebril Taha Admed, M. & Gil-Padilla, A.M. (2022). Outsourcing from the Perspectives of Competitive Capabilities and Supplier Innovation in the Hotel Sector. Journal of Tourism and Services, 25(13), 22-44. doi: 10.29036/jots.v13i25.429

Authors

DOI:

https://doi.org/10.29036/jots.v13i25.429

Keywords:

Supplier innovation, Outsourcing, Perceived benefits, competitive capabilities

Abstract

This study aims to identify the outsourcing levels of the main activities or processes carried out in a hotel and the main benefits perceived by hotel managers. It proposes a model that explores the impact of supplier innovation on the perceived benefits of outsourcing, the relationship between supplier innovation and outsourcing, and competitive capabilities related to cost, quality, flexibility, and delivery.  A personal questionnaire was designed for the directors and managers of 114 hotels located in Egypt to achieve this objective. A structural model has been developed to test the hypotheses. The findings indicate that supplier innovation positively influences the perceived benefits of outsourcing. They also show that supplier innovation positively influences competitive capabilities related to quality, flexibility, and delivery. In contrast, outsourcing alone only influences the competitive capability related to cost, with no impact on other competitive capabilities. From a practical point of view, the study identified which activities are outsourced more often and which are not, as well as the main benefits of outsourcing perceived by managers. These results help managers determine which activities are outsourced in the hotel sector and how their hotel is positioned in outsourcing. This paper presents the first empirical study to analyse the relationship between supplier innovation's impact and outsourcing benefits. It is also the first empirical research to consider the relationship between outsourcing and supplier innovation and competitive capabilities.

Author Biographies

Tomas F. Espino-Rodriguez, Univesity of Las Palmas de Gran Canaria, Las Palmas de Gran Canaria, Spain

Tomás F. Espino-Rodríguez

Affiliation: Department of Business Management, University of Las Palmas de Gran Canaria, Spain

E-mail: tomasfrancisco.espino@ulpgc.es

He is a Professor of operations management in the School of Business, Economics, and Tourism at the University of Las Palmas of Gran Canaria, Spain, where he lectures on hospitality and tourism operations. His research focuses on outsourcing, supply chain, and operations management in the hospitality sector.

Mahmoud Gebril Taha Admed, Univesity of Las Palmas de Gran Canaria, Las Palmas de Gran Canaria, Spain

Mahmud Gebril Taha Admed

Affiliation: Department of Business Management, University of Las Palmas de Gran Canaria, Spain

E-mail: Mohgt.89@gmail.com

He received his Doctor of Hotel and Tourism Management degree in February 2022 from the University of Las Palmas de GranCanaria. His primary research interests are related to hotel outsourcing management and buyer-suppliers relations in outsourcing.

Antonia María Gil-Padilla, Univesity of Las Palmas de Gran Canaria, Las Palmas de Gran Canaria, Spain

Antonia María Gil-Padilla

Affiliation: Department of Business Management, University of Las Palmas de Gran Canaria, Spain

E-mail: antoniamaria.gil@ulpgc.es

She is a senior lecturer in the School of Business, Economics, and Tourism at the University of Las Palmas of Gran Canaria, Spain, where she lectures on hospitality and tourism information systems. Her research focuses on outsourcing and information systems in the hospitality sector.

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Published

2022-12-20