The Moderator Role of Culture in the Relationship between Destination Brand Equity and Travel Intention

Reference: Ergün, G.S., Keleş, H., Taşpınar, B., Gözen, E. & Derman, E. (2022). The Moderator Role of Culture in the Relationship between Destination Brand Equity and Travel Intention. Journal of Tourism and Services, 24(13), 256-271. 10.29036/jots.v13i24.371

Authors

DOI:

https://doi.org/10.29036/jots.v13i24.371

Keywords:

Destination brand equity, travel intention, culture, Side

Abstract

Brand equity and destination branding subjects are among the most important issues in the field of destination marketing that have concerned the business managers and destination management organizations operating in the tourism sector. Particularly in recent periods, as a result of the growing competition, there has been a significant increase in the studies on the branding of a destination. The main objective of this research is to determine the effect of destination brand value on travel intention and examine the moderator role of cross-cultural differences in this effect. Another primary objective of the research is to ascertain the effect of destination brand equity on travel intention. Besides, the moderator role of intercultural difference on the mentioned effect has been examined. The research was carried out with the participation of 395 tourists from different countries in Side, considered one of Turkey's most important tourist destinations. The research data were collected by convenience sampling method, and the created model was tested with structural equation modeling. Besides, Process Macro was used in order to determine the moderator effect. When the research results were examined, it was concluded that the brand equity dimensions of destination brand awareness and destination loyalty had a significant effect on travel intention.  In addition to these, tourists from Europe and Asia play a moderator role in this effect. The absence of a study among the studies that measure the relationship between brand equity and travel intention that determines the moderator role of culture reveals the originality of the study and its contribution to the literature. In the light of the results taken from the research, a number of suggestions have been presented to sector representatives, academicians studying in the literature, and destination management organizations, as well.

Author Biographies

Gözde Seval Ergün, Akdeniz University, Antalya, Turkey

Gözde Seval Ergün is Assistant Professor at the Manavgat Tourism Faculty, Akdeniz University, Turkey. Her primary research interests involve tourism management, tourist behaviour, destination marketing and complaint behaviour in tourism.

Hüseyin Keleş, Akdeniz University, Antalya, Turkey

Hüseyin KELEŞ is a Lecturer at Manavgat Tourism Faculty in Akdeniz University, Turkey. His primary research interest involves tourism security, festival management, destination management and tourist behaviour.

Betül Taşpınar, Akdeniz University, Antalya, Turkey

Betül Taşpınar is a master's student at the Social Science Institute, Akdeniz University, Turkey. Herv primary research interests involve destination, gastronomy, street food, and tourist behaviour.

Ebru Gözen, Akdeniz University, Antalya, Turkey

Ebru Gözen is Assistant Professor at the Manavgat Tourism Faculty, Akdeniz University, Turkey. Her primary research interests involve human research management, destination brand, destination management, hospitality.

Engin Derman, Akdeniz University, Antalya, Turkey

Engin Derman is Assistant Professor at the Manavgat Tourism Faculty, Akdeniz University, Turkey. His primary research interests involve destination management, sports tourism, festivals, and event tourism.

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Published

2022-06-30