The Vision of the Main Mobile Apps Related to Caravanning: an Analysis of the Reviews Focusing on Users and Developers

Reference: Hernández-Garrido, R., Perea, D. & Pérez-Calañas, C. (2022). The Vision of the Main Mobile Apps Related to Caravanning: an Analysis of the Reviews Focusing on Users and Developers. Journal of Tourism and Services, 24(13), 1-25. doi: 10.29036/jots.v13i24.360

Authors

DOI:

https://doi.org/10.29036/jots.v13i24.360

Keywords:

Apps, Caravanning, Developers, Reviews, Users, Web Scraping

Abstract

Mobile applications (apps) are becoming an essential tool when it comes to sightseeing. There is even a specific category for trips in the leading app stores. These are no strangers to the rise of the itinerant travel style, the caravans. The study aims to understand the situation of the main caravanning apps in Spain. We have carried out a web scraping methodology using a sample of 1,601 Spanish reviews of the main apps related to caravanning. The most interesting findings, among others, are that we are getting to know a sector that up to now was unknown and that even has not been affected by the pandemic crisis. Besides, the paper has demonstrated that developers do not follow the right strategies in caravanning apps. The paper also shows users' most crucial concerns about these apps. Therefore, managers of caravanning apps could improve their strategies by focusing their attention on users' concerns and, most important, reviews to respond.

Author Biographies

Rocio Hernández-Garrido, University of Huelva, Huelva, Spain

She is a professor of business management and administration in the Faculty of Business Science Management, University of Huelva (Spain). She received her PhD in Business Administration from University of Huelva (Spain). Her research interests include crowdfunding, the nonprofit sector and tourism.

David Perea, University of Aveiro, Aveiro, Portugal and University of Huelva, Huelva, Spain

He holds PhD in financial economics and works as a researcher in the research group New Technologies and Accounting at the University of Huelva (Spain) and in the research group Management and Financial Accounting at the Center for Research in Accounting and Taxation (CICF) of Portugal. His thesis PhD, titled "Social media and open-source intelligence (OSINT) in Andalusian local governments: the cases of Instagram and Twitter was defended in May 2021. His main research interests are in the field of digital transformation in relation to finance and corporate disclosure through different techniques of text mining and big data. He has published in leading academic journals, including the Government Information Quarterly.

Cinta Pérez-Calañas, University of Huelva, Huelva, Spain

She is a professor of business and administration in the Faculty of Business Science Management, University of Huelva (Spain). She received her PhD in Business Administration of Tourist Companies from the University of Huelva (Spain). Her research interests include tourism, new technologies, and management.

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Published

2022-06-30