Effects of High-Performance Work System on Job Satisfaction: The Mediating Role of Psychological Capital in the Hotel Employees of North Cyprus

Reference: Cizrelioğulları, M.N. & Babayiğit, M.V. (2022). Effects of High-Performance Work System on Job Satisfaction: The Mediating Role of Psychological Capital in the Hotel Employees of North Cyprus. Journal of Tourism and Services, 24(13), 43-70. doi: 10.29036/jots.v13i24.284

Authors

DOI:

https://doi.org/10.29036/jots.v13i24.284

Keywords:

High-Performance Work System, Psychological Capital, Job Satisfaction, Immigrant Worker,, Tourism

Abstract

Maintaining an effective workflow is crucial to obtain a mediating role among various concepts to boost the efficacy and performances of the employees in a workplace. The current study aims to investigate the effects of the psychological capital on the high-performance system and the job satisfaction levels of migrant employees in the hotel industry of Northern Cyprus. As objectives, the role of psychological capital in high-performance system and the job satisfaction levels of immigrant /migrant employees, and interactive manners among psychological capital, high-performance system, and the job satisfaction are considered. The setting of the current study is North Cyprus, a small, unrecognized island with a tremendously developed tourism and hospitality industry flourishing in the last decade. Regarding the methodology, the quantitative approach was adopted, and the convenience sampling method was chosen to get the facts and relations about PsyCap, JS and HPWS among immigrant employees at the hotels of North Cyprus. The data collection tools were questionnaires comprised of three parts, including different items adopted from well-known sources, and there were 400 migrant employees at 18 hotels in North Cyprus. The analysis was conducted via IBM statics covering SPSS and AMOS and included descriptive, factor, and statistical regression analyses. The results reveal that psychological capital has a mediating role between high-performance work systems and job satisfaction of migrant employees in the hotel sector of North Cyprus. Furthermore, the results highlighted the positive impact of psychological capital as almost all of the respondents were more eager to work under equal conditions brought by psychological capital factors. It is hoped that this study will posit influential data for obtaining efficient manners in workplaces and holds a sample for further academic studies.

Author Biographies

Mehmet Necati Cizrelioğulları, Faculty of Tourism, Cyprus Science University, Kyrenia, TRNC

Mehmet Necati CIZRELIOGULLARI is Assoc. Prof. Dr. at Cyprus Science University. He has a BA in Political Science Studies at Eastern Mediterranean University and a MS in Political Science and Public Administration from Atılım University. In addition, he has a Ph.D. degree at Tourism Management Department, Eastern Mediterranean University. He was awarded the title of Assistant Professor at Cyprus Science University in 2019 and Associate Professor in 2021. He has carried out many academic studies, including tourism management, service quality, tourism economy, human resources, mobbing, leadership and tourism education. Since 2020, he has been working as the Vice Dean of Tourism Faculty in Cyprus Science University and as the Director of Aviation Vocational School at the same university. He has many articles, conference papers and book chapters published in international journals, proceedings and books.

Mehmet Veysi Babayiğit, School of Foreign Languages, Batman University, Batman,Turkey

Mehmet Veysi BABAYİĞİT has a BA in English Language Teaching at Dicle University, a MS in English Language Teaching at Çağ University, a MS in Kurdish Language and Culture at Dicle University, and a Ph.D. degree in Kurdish Language and Culture at Dicle University. He also holds another Ph.D. in English Language Teaching at Eastern Mediterranean University. He currently works as a lecturer Doctor at the School of Foreign Languages, Batman University. His research interests include foreign language teaching methodology, linguistics, pragmatics, conversation analysis, language skills, eastern languages, comparative linguistics of western and eastern languages, tourism management, leadership, hotel management, gastronomy, and organizational behaviors. He has many articles, conference papers, and book chapters published in international journals, proceedings, and books.

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Published

2022-06-30