ÜNGÜREN, E.; TELLIOGLU, S.; TÜRKER, N. Determining the Role of Hotel Attributes in Building Customer Loyalty Using Importance–Performance Analysis: A Study in the Context of Tourist Nationalities. Journal of Tourism and Services, [S. l.], v. 12, n. 22, p. 105–130, 2021. DOI: 10.29036/jots.v12i22.237. Disponível em: https://jots.cz/index.php/JoTS/article/view/237. Acesso em: 3 may. 2024.