DURAN, Cem; URAY, Nimet; ALKILANI, Shaymaa. The Impact of the Characteristics of Self-Service Technologies on Customer Experience Quality: Insights for Airline Companies. Journal of Tourism and Services, [S. l.], v. 15, n. 29, p. 46–71, 2024. DOI: 10.29036/jots.v15i29.735. Disponível em: https://jots.cz/index.php/JoTS/article/view/735. Acesso em: 1 apr. 2025.